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  • Writer's pictureHasti Davda

Exceed Customer Satisfaction With Route Optimization

Route Optimization is simply the process of planning the quickest and most economical route for your mobile field service workers to travel between appointments. Route optimization reduces the driving time for your mobile workers, increasing productivity and promoting sustainability. It affects scheduling system precision, raises fuel prices, and may cause service level agreement (SLA) requirements to be broken.

The challenge for field service companies is balancing costs and other crucial business factors, such as sustainability while meeting customers' increasing expectations. Route optimization helps businesses make more clear promises to customers by determining the most effective route, cutting down on travel time, and increasing productivity.

Field service organizations benefit significantly and quantitatively from automation and real-time traffic data. Real-time data elevates service by ensuring the most accurate travel estimates at all times, while historical traffic patterns aid in overall route planning. That results in improved efficiency and productivity, SLA compliance, customer satisfaction, and more time spent with customers rather than behind the wheel.

In this blog, we will explore the 3 best ways to enhance efficiency leading to the best consumer experience.

1. Street-Level Routing

Turn-by-turn directions are considered in street-level routing. Due to the fact that it takes into account actual environmental factors that will impact travel, it is a much more accurate method of determining travel time.

This method gives no explicit thought to traffic. It's important to include traffic as a crucial and explicit component of the route optimization algorithm, even though some models may already do so—for instance, by looking at total travel time based on prior data points.

2. Real-Time Automation

The schedule is optimized in real-time in response to any schedule modification, such as a new job request, a long delay, or interrupted job completion.

Forward-looking plotting is established on this. Scheduling changes in response to last-minute cancellations or accidents that occur on the day of service. Jobs that risk being missed due to job delays are automatically rescheduled to another mobile worker who has a clearer route to the job, the necessary skill set, and the parts available.

3. One-size-fits-all

Numerous routing programs still assign mobile workers to jobs based on the assumption that they can move from one to the other in a straight line. These solutions don't take turns, traffic, construction, bodies of water, or other obstacles into consideration that may affect actual travel time. This technique doesn't yield accurate outcomes.

Real-time field scheduling can help you improve your routes

For field service organizations, routing is a complicated and challenging task. Unexpected traffic delays cause appointments to be postponed, which can result in additional overtime costs, disgruntled clients and staff, and SLA noncompliance fines when travel times are overly optimistic.

Turn-by-turn directions and real-time, predictive traffic are combined in field service route optimization. This improves worker and customer satisfaction while saving time and money that could be spent elsewhere.

Hence, Route optimization helps you get the right mobile worker to the right place at the right time.

Are you looking for an expert team to work with your Route Optimization? If yes, you are in the right place. Get in touch with us at Apphienz today and we can get you started with all your requirements right away! Visit our website for more detailed information and get in touch with us in case you need anything. We are here to serve you in the best possible way.


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